Support

Email us

Write to hello@liney.ai. Support is in English.

So we can help faster, tell us:

• the email you connected HubSpot with;
• what you typed, what you expected, and what happened instead;
• the deal, contact or company it was about, if there was one;
• a screenshot, if something looked wrong.

You can also write from inside Liney: choose Feedback in the bar at the top, then Support. It reaches the same inbox.

Before you write

• Setup guide: connecting HubSpot, choosing fields, writing your first line, disconnecting and uninstalling.
• How it works: what Liney does with a line, and how undo works.
• Guides: how-tos for keeping HubSpot deals complete and up to date.
• Updates: what changed recently.

Common questions

HubSpot says I can't install the app. The first install on a HubSpot account needs a Super Admin or someone with App Marketplace Access. Ask your HubSpot admin to connect Liney once; after that every rep connects with their own login, and a team admin approves new people.

I connected, but Liney says I'm waiting. Approval is on by default, so a team admin on your account lets new reps in. Team admins get an email when you connect, and you can nudge them from the waiting screen.

Liney says the beta is full. During the beta, Liney is open to a limited number of HubSpot accounts. If they're all taken, a new account can join the waiting list. If someone on your HubSpot account already uses Liney, you can still connect.

Liney wrote something wrong. Click the line in your log and choose Undo. For 30 days, Liney restores the previous values and removes what it added. If someone changed a field in HubSpot since, Liney shows you both values and asks first. If the line created a deal and later lines were written to that deal, undo those first.

I want my data gone. In Liney, open Settings and choose Delete my data. If you're the only team admin and others still use Liney, make someone else an admin in Team first. The Privacy Policy lists what that removes.